Lediga jobb som IT-metodansvarig i Södertälje

Service Manager – Digital Workplace and Support – TRATON Financial Services
At TRATON Financial Services (TFS) we have started the journey to become the provider of Financial Services to all TRATON brands. Our service includes financing for customers, dealers, and distributors as well as insurance solutions. With a presence in over 65 markets, we are already one of the most global actors in the financial services industry and are rapidly growing. Do you want to be part of this journey?

Role Summary
As the Service Manager - Digital Workplace and Support at TRATON Financial Services, you will be responsible for designing, implementing and managing digital workplace and support services that empower productivity across our global organization.
Your mission is to ensure seamless service delivery, excellent user experience and continual improvement of our digital workplace ecosystem - enabling employees to collaborate efficiently and securely. You will act as the key interface between internal stakeholders, vendors and IT partners, driving both operational excellence and strategic development of our services portfolio.
This role blends leadership, innovation, and hands-on service management, ensuring that the Digital Workplace strategy supports our business goals, delivers measurable results, and stays ahead of the curve in a rapidly evolving digital landscape.

Job Responsibilities
Strategic & Service Management
Create and develop service roadmaps for Digital Workplace and Support, ensuring alignment with the overall portfolio strategy.
Define, monitor and follow up on KPIs, SLAs, and XLAs to ensure optimal user experience - taking proactive action when deviations occur.
Support the development and governance of service agreements, frameworks and policies.
Maintain efficient and transparent financial control across budget, investments, pricing and results.
Benchmark services against industry standards to ensure modern, best-in-class offerings.


Operational Excellence
Oversee the end-to-end delivery of support and digital workplace services, ensuring reliability, security and scalability.
Coordinate with IT Service Delivery Managers to understand business and end-user needs, ensuring services meet expectations.
Collaborate closely with Scania IT and other partners to manage maintenance and ongoing improvements.
Ensure compliance with ISEC, Privacy, GDPR and Export Control regulations.
Manage vendor relationships and maintain clear governance structures for supplier performance and service delivery.



Continuous Improvement & Innovation
Drive continual service improvement initiatives based on business and end-user feedback.
Research and develop within the Microsoft 365 ecosystem to optimize productivity and user engagement.
Enable automation and innovation across the digital workplace environment, aligning with DevOps and evergreen principles.
Support adoption and utilization of available SaaS tools and collaboration services.
Translate complex technical requirements into actionable, value-adding service solutions.


Stakeholder Engagement
Communicate service results, status updates and developments internally to ensure transparency and engagement.
Collaborate with cross-functional teams, including TFS IT, PMO TGFI, IT Governance, Enterprise Architecture Board and IT Committee.
Manage relationships with external partners, vendors and IT suppliers.


Who You Are
You are a strategic yet hands-on service person who thrives in a fast-paced, evolving digital environment. You combine technical understanding with strong people skills, enabling you to align stakeholders, motivate teams and deliver results.
Your background includes:
A university degree in Information Technology, Computer Science or equivalent field.
3-5 years of experience in IT service management, ideally within digital workplace or support environments.
Proven experience in managing vendors, contracts and service performance.
Familiarity with ITIL 4 or similar service management frameworks.
Strong understanding of Microsoft 365 SaaS, service lifecycle management and automation concepts.
Experience managing budgets and financial reporting.
Fluent communication skills in English, both written and spoken.


Your mindset and personal traits:
Curious and forward-thinking: You keep up with emerging IT technologies and see how they can be transformed into cost-effective, scalable solutions.
Collaborative and communicative: You’re an empathetic relationship-builder who thrives on teamwork, diplomacy and open dialogue.
Structured and proactive: You anticipate challenges, prioritize effectively and take ownership to deliver results.
Analytical and goal-oriented: You make data-driven decisions and translate business demands into actionable service improvements.
Resilient and adaptive: You stay calm under pressure and embrace change as an opportunity for innovation.
High integrity: You act with transparency, responsibility, and ethical rigor in all aspects of service delivery.



This Is Us
Our IT organization is at the heart of this transformation, empowering our business with modern technology and seamless digital experiences. Here, you’ll join a passionate, international team where new ideas are welcomed, growth is encouraged, and your impact will be visible across markets.


Application
Your application should include a CV and any relevant certificates. Important: Upload your CV in English. Please note that we are not able to process any applications sent by email, due to GDPR regulations. We welcome all applicants and strive for diversity in our recruitment processes.
Apply as soon as possible, no later than 2025-11-24. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.
If you have questions or would like more information about the position, please contact: Peter Tihane, Head of IT Services, [email protected] . If you have questions about the recruitment process, please contact: Hannah Lagerstedt, Talent Acquisition Specialist, [email protected].
We look forward to your application!
This recruitment process is handled by Scania for TRATON Financial Services Visa mindre

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.The Software factory at Scania's Research and Development department, including embedded development, is undergoing a large transformation right now becoming more flow-oriented with the goal to become faster and with better quality! This affects how about 1000 employees are working with the development of Scania´s electrical and embedded systems.     

One important factor for this to succeed is to have clear structures, processes, and information management in place. The transformation within Embedded Systems means that the present way of working needs to be challenged and updated. Today legal requirements in this area are increasing, for example, SUMS (Software Update Management system) and CSMS (Cyber Security Management System). This is for you who are seasoned in your field and want to develop and grow in your role while contributing to safe and smart methods.

Our team

Embedded Method development team is fresh and growing fast. Together with all co-workers involved in embedded processes and tools, we either improve existing methods or develop new methods that are used across the organization. With a high focus on safety and quality, our aim is to increase the speed of our product development work without jeopardizing the premium level of Scania products. The team is currently working in a modern workflow both remotely and in the office.

Your new job

As an architect for Requirement Management System (RMS), you are responsible for developing methods and processes for requirement management where the development teams and other decision-makers are the stakeholders in this area.

When developing methods for requirement work you will be a part of developing our Requirement Management System which enables both requirement methods, processes, and tools.

If you appreciate tasks where you can use your strategic overview and your values to guide others in doing what’s right, come and join us?

You will be working cross-functional and cross-organizational and be involved in all project phases from early concept development onwards. You will be networking to a large extent. RMS is a significant driver of the Scania digitalization strategy.

Examples of work tasks:


• Define the concept of a method by collecting experience and deep diving into the business needs
• Continuously improve our way of working within the area of requirement handling
• Develop the working methods in requirements by discussing with stakeholders and describing it in a documented way
• Define the User Features and expectations on the requirement management tool
• Implement the methods by teaching, coaching and “selling” the method into the organization.
• Maintenance is also part of your responsibility where you will implement improvements and adapt the methods for the new business needs, based on the implementation experience

Through these tasks, you will establish a broad network where collaboration is the key to success. Therefore your leadership skills are of great importance and will be developed in the role.

Your Profile

We think you are experienced in creating requirements for embedded systems.

Your ability to see the whole picture and how different parts within the Requirements Engineering domain will be an asset in this role. At the same time, you see the importance of getting things right and working meticulously with details. Solving complicated and complex matters are part of your background, preferably from safety-critical system development.

You enjoy working independently but systematically.

As a person, you are curious and truly interested in other people’s opinions to understand the needs of different roles. You value collaborations and have strong interpersonal and communication skills.

Good skills in presenting your work result to stakeholders and also documenting technical instructions and guidelines.

Knowledge in Cyber Security (UN-ECE R155) and Functional Safety (ISO 26262) is meritous.

Since you will be working in a global environment you express yourself fluently, both in speech and writing, in English.

Contact information

For more information you are welcome to contact Murilo Mascarenhas, recruiting manager, at +46855372181 or [email protected]

We offer?

At Scania Software factory, we want you to succeed and develop, and together we contribute to a sustainable future.

Working at Scania you are offered benefits such as a mutual performance bonus, occupational pension, distance working in Sweden, flexible working hours, and much more. If you live in Stockholm, we offer our direct bus service between Stockholm City – Liljeholmen – Södertälje, the Scania Job Express.  

Application

Apply with your CV, cover letter, and relevant certificates.
A background check might be conducted for this position.

We are looking forward to your application!

 

#LI-Hybrid

 

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com. Visa mindre

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.The Software factory at Scania's Research and Development department, including embedded development, is undergoing a large transformation right now becoming more flow-oriented with the goal to become faster and with better quality! This affects how about 1000 employees are working with the development of Scania´s electrical and embedded systems.     

One important factor for this to succeed is to have clear structures, processes, and information management in place. The transformation within Embedded Systems means that the present way of working needs to be challenged and updated. Today legal requirements in this area are increasing, for example, SUMS (Software Update Management system) and CSMS (Cyber Security Management System). This is for you who are seasoned in your field and want to develop and grow in your role while contributing to safe and smart methods.

Our team

Embedded Method development team is fresh and growing fast. Together with all co-workers involved in embedded processes and tools, we either improve existing methods or develop new methods that are used across the organization. With a high focus on safety and quality, our aim is to increase the speed of our product development work without jeopardizing the premium level of Scania products. The team is currently working in a modern workflow both remotely and in the office.

Your new job

As a business architect for Requirement Management System (RMS), you are responsible for developing methods and processes for requirement management where the development teams and other decision-makers are the stakeholders in this area.

When developing methods for requirement work you will be a part of developing our Requirement Management System which enables both requirement methods, processes, and tools.

If you appreciate tasks where you can use your strategic overview and your values to guide others in doing what’s right, come and join us?

You will be working cross-functional and cross-organizational and be involved in all project phases from early concept development onwards. You will be networking to a large extent. RMS is a significant driver of the Scania digitalization strategy.

Examples of work tasks:


• Define the concept of a method by collecting experience and deep diving into the business needs
• Continuously improve our way of working within the area of requirement handling
• Develop the working methods in requirements by discussing with stakeholders and describing it in a documented way
• Define the User Features and expectations on the requirement management tool
• Implement the methods by teaching, coaching and “selling” the method into the organization.
• Maintenance is also part of your responsibility where you will implement improvements and adapt the methods for the new business needs, based on the implementation experience

Through these tasks, you will establish a broad network where collaboration is the key to success. Therefore your leadership skills are of great importance and will be developed in the role.

Your Profile

We think you are experienced in creating requirements for embedded systems.

Your ability to see the whole picture and how different parts within the Requirements Engineering domain will be an asset in this role. At the same time, you see the importance of getting things right and working meticulously with details. Solving complicated and complex matters are part of your background, preferably from safety-critical system development.

You enjoy working independently but systematically.

As a person, you are curious and truly interested in other people’s opinions to understand the needs of different roles. You value collaborations and have strong interpersonal and communication skills.

Good skills in presenting your work result to stakeholders and also documenting technical instructions and guidelines.

Knowledge in Cyber Security (UN-ECE R155) and Functional Safety (ISO 26262) is meritous.

Since you will be working in a global environment you express yourself fluently, both in speech and writing, in English.

Contact information

For more information you are welcome to contact Murilo Mascarenhas, recruiting manager, at +46855372181 or [email protected]

We offer?

At Scania Software factory, we want you to succeed and develop, and together we contribute to a sustainable future.

Working at Scania you are offered benefits such as a mutual performance bonus, occupational pension, distance working in Sweden, flexible working hours, and much more. If you live in Stockholm, we offer our direct bus service between Stockholm City – Liljeholmen – Södertälje, the Scania Job Express.  

Application

Apply with your CV, cover letter, and relevant certificates.
A background check might be conducted for this position.

We are looking forward to your application!

 

#LI-Hybrid

 

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com. Visa mindre